Frequently Asked Questions



What is CAPTCHA and why is it so commonly used?

CAPTCHA was developed fundamentally to establish whether a website user is human or a machine. Because of the various ways in which websites are misused by hackers, CAPTCHA asks registrants/visitors to re-enter a randomly generated code which is usually provided as a distorted image thus weeding out any machines that are attempting to exploit the facility.

So thank heavens for CAPTCHA, you might think. But what about those users who find them irritating? Not to mention those who struggle to complete them because of vision impairment or dyslexia.


What is Captcha Monster?

Captcha Monster is a Mozilla Firefox and Google Chrome extension. Its main purpose is to quickly and effortlessly solve CAPTCHA tests for you - meaning that no interaction from you, the user, is needed at all.


How do I know that Captcha Monster is working?

As you move through whichever form you are completely, you will notice a green indicator within the input box and a message telling you it is "Solving CAPTCHA".


I have installed Captcha Monster but when I open a page which uses CAPTCHA, I see a "Wrong authorization credentials" message on the toolbar. What does this mean?

In order to use Captcha Monster, you need to register for an account. You may start by taking advantage of our free trial period.

During registration, you will be asked to provide an email address and a password of your choice. Please retain these details as you will need to input them within the Captcha Monster settings.


Captcha Monster is displaying a "Connection error" message on the toolbar. What should I do?

This would indicate that there is a problem with communication between your browser and our server. You could try restarting your browser and this should solve the problem. If not, please feel free to contact our support department.


Captcha Monster is displaying a "Server error" message on the toolbar. What should I do?

This means that there might be a problem with the Captcha Monster server. Just wait a few minutes and see if the problem persists. If it does, please feel free to contact our support department.


I can see a message on the toolbar saying: "Your monthly limit has been reached. Please wait for a while". How come?

Depending on the plan you choose, Captcha Monster will only be able to solve a certain amount of CAPTCHAs each month. If you opted for our standard plan and stumble upon this message regularly, you might consider switching to the extended plan.


I often open a lot of pages which use CAPTCHA, but I only need Captcha Monster to solve a few tests here and there. What should I do?

You can either ask Captcha Monster to start automatically or set it to work on request. The first option will allow Captcha Monster to get to work the minute you start filling out a form. If you go for the second option, just click "Solve CAPTCHA" on the toolbar or choose it from the menu in order to trigger Captcha Monster. Both options can be chosen in the settings.


The fonts used in the Captcha Monster toolbar and settings are way to small for me. Can you make them bigger?

You can make Captcha Monster more accessible by selecting the "Use bigger fonts" option in Captcha Monster's settings.


What are your payment methods?

We currently accept PayPal and all major credit cards.


Is it legal to use Captcha Monster?

Using Captcha Monster is completely legal and legitimate. However you should always comply with the terms and conditions of websites on which you use our add-on. Some of them may not allow users to use tools like Captcha Monster to solve the human verification tests for them. However, please do bear in mind that there is no way for a website to determine whether you have Captcha Monster installed.


Captcha Monster hasn't passed the verification. What should I do?

The success rate of Captcha Monster is around 98,94% which means very occasionally it can enter the code incorrectly. In this rare situation, just use the "Report CAPTCHA" button. This will immediately notify us that the image wasn't recognized correctly.


I chose to automatically solve CAPTCHAs when a page loads, but sometimes Captcha Monster fails to start. What should I do?

If this occurs, just click the "Solve CAPTCHA!" button on the toolbar or select it from the Captcha Monster menu.


I have found a website which definitely uses CAPTCHA but Captcha Monster doesn't recognize it. How come?

Being an innovative development, Captcha Monster is still learning to recognize new CAPTCHAs, so it is possible that there are a few tests which Captcha Monster just cannot pass.

In order to help us - and you as the user - if this happens, select the "Suggest website" option from the menu. All being well, Captcha Monster will have cracked this CAPTCHA within 24 hours.


What are the system requirements for Captcha Monster?

It works happily on all operating systems running Mozilla Firefox or Google Chrome.


My question has not been answered. What should I do?

Please contact our support department. Then we can add your question to this page!

I suffer terribly with my eyesight and Captcha Monster has saved me so many times. Thanks!

Caroline, USA

Get it now! If you hate form filling, it's a great little time-saver you'll be glad you invested in.

Edward, USA

No more peering at colourful clumps of mangled characters! Thank goodness for Captcha Monster.

Anna, Canada

Part of my job is filling in forms and registering on sites and this device has saved me so much time.

Bob, USA

What a time saver! Why wasn't this invented years ago?!

Lily, France